Terms of Service

Welcome to Oganla. By creating an account or using any part of our platform, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.

1. Service Description

Oganla provides a cloud-based AI communication platform that allows businesses ("Customers") to deploy AI-powered assistants across voice calls, SMS text messaging, and web chat. Features include:

• AI-powered phone and SMS assistants with configurable personas and business rules
• Prescription refill request management and routing
• Business hours management and after-hours handling
• Customer conversation logging and analytics dashboard
• Email notification and weekly reporting
• Phone number provisioning through Telnyx

We reserve the right to modify, suspend, or discontinue any feature of the service at any time with reasonable notice where possible.

2. Account Registration

• You must provide accurate, current, and complete information when creating your account
• You are responsible for maintaining the confidentiality of your login credentials
• You must notify us immediately of any unauthorized use of your account
• Accounts are for business use only — one account per business entity
• You must be at least 18 years old and legally authorized to bind your business to these Terms

3. User Responsibilities

Acceptable Use

You agree to use Oganla only for lawful business purposes and in compliance with all applicable laws. You agree not to:

• Send unsolicited commercial messages (spam) or messages to recipients who have not opted in
• Impersonate another business or person
• Use the platform to harass, threaten, or harm individuals
• Attempt to reverse-engineer, bypass, or exploit the platform's security
• Resell or sublicense access to the platform without written permission
• Transmit content that is illegal, fraudulent, defamatory, or infringes third-party rights
• Violate HIPAA or other applicable health information privacy regulations without appropriate safeguards

SMS Compliance

• Message and data rates may apply to recipients based on their mobile carrier plan
• You must provide clear opt-out instructions (reply STOP) in your messaging
• You must maintain records of customer opt-in consent
• Failure to comply may result in immediate account suspension

4. Billing & Payment

• Subscription fees are charged in advance on a monthly basis via Stripe
• All plans include a 14-day free trial — no credit card required during trial where applicable
• Prices are listed on our pricing page and may change with 30 days' notice
• Applicable taxes are added at checkout based on your location
• You authorize us to charge your payment method on file for all fees incurred

5. Cancellation Policy

• You may cancel your subscription at any time from your account dashboard or by contacting us
• Cancellation takes effect at the end of the current billing period — no partial refunds
• After cancellation, your AI assistant will be deactivated and access to your dashboard will end
• Conversation data will be retained for 30 days after cancellation, then permanently deleted
• We reserve the right to suspend or terminate accounts that are in breach of these Terms, with or without notice depending on severity

6. Intellectual Property

Oganla and its licensors own all rights to the platform, software, and documentation. These Terms do not transfer any intellectual property rights to you. You retain ownership of your business data and content you configure on the platform.

You grant Oganla a limited, non-exclusive license to process your data and configuration solely for the purpose of providing the service to you.

7. Confidentiality

Each party agrees to keep the other's confidential information secure and not to disclose it to third parties except as required to perform obligations under these Terms or as required by law.

8. Limitation of Liability

Our total cumulative liability to you for any claims arising under these Terms shall not exceed the total fees paid by you to Oganla in the three (3) months immediately preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitation may not apply to you in full.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

10. Indemnification

You agree to indemnify and hold Oganla and its officers, directors, employees, and agents harmless from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the service, your violation of these Terms, or your violation of any third-party rights.

11. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Texas, and you consent to personal jurisdiction in those courts.

12. Changes to Terms

We may update these Terms from time to time. We will provide at least 14 days' notice of material changes via email or platform notification. Continued use of the service after the effective date constitutes your acceptance of the revised Terms.